Return & Refund Policy | UnicMarket
Last Updated: [Insert Date]
At UnicMarket, customer satisfaction is our top priority. We strive to ensure you are happy with your purchase. However, if you are not fully satisfied, you may be eligible to return the product under the following conditions.
๐ฆ Return Eligibility
To be eligible for a return, the product must meet all of the following criteria:
- Must be returned within 5 days from the delivery date.
- The item must be unused, unworn, and in the original packaging.
- You must provide a complete unboxing video from the moment the parcel is opened (before the seal is broken).
- Returns without a clear and continuous parcel opening video will not be accepted.
๐ฅ Unboxing Video Requirement (IMPORTANT)
To ensure a smooth return process and to avoid misuse of our return policy, you must record a video while opening the package. This video must clearly show:
- The sealed packaging
- The shipping label
- The process of opening the box or pouch
- The product condition inside
This video is mandatory for any damage, missing item, or wrong product claim. Without it, we may not be able to process your return or refund request.
๐ What Items Can Be Returned?
- Damaged, defective, or broken items
- Wrong items delivered (wrong color, size, or product)
- Missing items in the package (must be supported by unboxing video)
Non-returnable items include:
- Items without original packaging
- Personalized or custom products
- Used items, unless defective
- Sale/clearance products (unless damaged)
๐ฐ Refund Process
Once your return is received and approved:
- We will inspect the item and the submitted video.
- If approved, your refund will be processed within 15 business days via your original payment method or store credit.
- Youโll receive an email confirmation once the refund is issued.
๐ Exchange Policy
If you received the wrong size or item and meet the return criteria, weโre happy to offer an exchange instead of a refund, depending on product availability.
๐ Return Shipping
- If the return is due to an error on our end (damaged or wrong product), we will cover the return shipping cost.
- If the return is due to customer preference (changed mind, ordered wrong item), return shipping is the buyerโs responsibility.
๐ How to Initiate a Return
- Email us at [unicmarket3@gmail.com] with:
- Your order number
- Reason for return
- Attached unboxing video
- Our support team will guide you through the return process.
- Pack the item securely and send it to the provided return address.
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